5 Lessons You Can Learn from a Breathtaking Customer Service Fail

FAILOh Paul Christoforo, what would we have done last week without you?

Twas the week between Christmas and New Year’s. There wasn’t much to read, not much going on other than the whole annoying “real life” thing.

Just when we were nearly reduced to checking out our weird cousin Lenny’s 120-part Facebook timeline of meringue sculpture, we were blessed with a stunning social media fail.

An irresistible account of arrogance, cluelessness, and incompetence described in a post on Penny Arcade — appropriately titled Just Wow.

Read More…