Interview with Brian Clark: How Customer Experience Maps Help You Develop a Smarter Content Strategy

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Well isn’t this a pleasant surprise.

After we published the third installment of our three-part series on content strategy, Brian Clark informed me that he had the perfect follow-up topic for the next episode.

Sure, Mr. Clark, I think we can make room for you in the schedule. ;-)

Consider this a bonus fourth episode in the content strategy series — and it goes next-level.

Empathy is essential because it allows you to feel what your audience members feel, but what if you could get inside their hearts and walk a few steps in their shoes as well?

You can. Here’s how …

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The Surprising Spooky Secret to Enduring Success Habits

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Are you addicted to productivity advice?

I was, for a long time. I bought every system, book, and blueprint out there.

I had a very spiffy David Allen-inspired GTD process that was only 642 steps long and took a mere 3 hours a day to implement (during which time I wasn’t actually, you know, getting anything done).

That wasn’t David Allen’s fault, by the way, it was mine. But I don’t think I was alone.

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The 5-Step Process for Writing an About Page that Connects (and Converts)

wasp eating nectar from yellow flower

Although it seems like a natural place on your website to talk about yourself, a strong About page is really about empathy for your visitors.

When you write an effective About page, you dig into your readers’ minds and then communicate that you have what they need or want.

And you can’t afford to follow the herd. Just think about how many times you’ve clicked away from a website that included just a little too much “Me! Me! Me!”

You don’t want to be that person at the cocktail party who brags so incessantly that other party guests plan different routes to the restroom to avoid you. But you also don’t want to bore new visitors.

How do you strike the right balance?

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The Amazingly Simple Anatomy of a Meaningful Marketing Story [Infographic]

title card: The Amazingly Simple Anatomy of a Meaningful Marketing Story

Think about it.

Apple. Dos Equis. Old Spice. Procter & Gamble. Ram Trucks. Jack Link’s Beef Jerky. GEICO. GoDaddy.

At some point, all these companies told compelling stories that grabbed our attention — and held it. Not just for thirty seconds, but longer.

And as they repeated their stories over and over again, they got under our skin. Through simple stories, these companies won our allegiance and business.

Tell the right story and you can capture attention, entertain, enlighten, and persuade all in the course of just a few minutes.

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Focus on These 4 Steps to Harness the Addictive Power of Email (And Turn Your Traffic Into Business)

social women standing in line for a sale

Are you working your butt off to run your business?

But feeling you’re not making enough progress?

You’re building a social following, slaving over weekly blog posts, and managing a heavy client load. Perhaps you’d also love to develop digital products or write a book. But it’s difficult to find the time when you juggle so many demands, right?

Building a thriving online business may often feel like an insurmountable task.

But when you learn the right way to apply the addictive power of email, you’ll possess a dynamite business tool.

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The Ultimate Copy Checklist: 51 Questions to Optimize Every Element of Your Online Copy [Free Poster]

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So, you’ve written a piece of sales copy. Congratulations — that’s no small feat.

But, before you celebrate, there’s just one issue: Now what?

After all, as I’m sure you’ve heard before: “There is no such thing as great writing. Only great rewriting.”

And why is “great rewriting” important? One reason: the bottom line.

  • Will it compel?
  • Will it convert?
  • Will it close?

You need to learn how to optimize first draft copy to support your bottom line.

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How Empathy Maps Help You Speak Directly to the Hearts of Your Audience

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As we enter the conclusion of our three-part series on content strategy, you should already know what your audience believes about the world and have a narrative mapped out that will allow you to confirm your audience’s worldviews.

Now it’s time to explain the final piece of the content strategy puzzle. This piece creates an emotional connection between you and your audience. It’s a component that makes your audience think: “Hey, they get me. They understand me. They know what I’m thinking and feeling.”

I’m talking, of course, about empathy — the ability to identify with and vicariously experience the thoughts, feelings, and attitudes of someone else.

But how do you incorporate that ability into your marketing? And why does this process help create a memorable brand?

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Guest Posting Best Practices From Copyblogger’s Guest Post Gatekeeper

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Many years ago, when I began developing my personal guest posting strategy, Copyblogger sat atop my “Where I Want to Guest Post” list.

Five years later, I achieved my goal.

So, how did I spend the time between making my list and May 23, 2013 when my first blog post appeared on Copyblogger?

Rigorously practicing my writing, of course.

Although I had high hopes of guest posting for Copyblogger during the early stages of my online copy editing business, it was my rejection from Copyblogger that shaped my subsequent guest posting success.

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Why Copyblogger Is Killing Its Facebook Page

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Have you ever stared at something, knowing you’re doing everything right, but it still won’t … freaking … work?

That’s how Copyblogger has felt about its Facebook page for quite some time.

As of today, the page has 38,000 “fans,” but Copyblogger’s presence on Facebook has not been beneficial for the brand or its audience.

Just over three months ago, Brian Clark reached out to me for some extra help on the page.

He thought that, given the success I have with my own Facebook page, several others I’ve managed for clients over the years, and the rapidly growing Your Boulder Facebook page I manage for him, maybe I’d be able to bring some life to Copyblogger’s Facebook presence.

Yep, I said. Let me at it.

Well, today I’m here to tell you that we’re deleting the account. This is the last day you’ll see the Copyblogger Facebook page.

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5 Ways to Prevent Business Burnout When Your Inspiration Starts to Flicker

fingers holding a lit match directly above a lit candle

In a space as fast-paced as the Internet, you know there are many tasks you “should” perform to reach more people with your story.

You’re well-aware of other businesses with meteoric rises to fame and companies thrown into the spotlight seemingly overnight.

In order to seize opportunities, you know you have to stay ahead of the game with relentless focus.

So when it comes to creating content, there is palpable pressure and stress to get everything right.

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