
Over the past few years, I’ve conducted a number of focus groups on subjects ranging from email marketing to blogging.
When I ask participants why they’ve chosen to receive emails from a particular source, read a specific blogger, or follow a certain Twitter user, they give me a variation on the same answer:
“Because I like their unique point of view.”
Readers will only listen to you if you’re giving them something they can’t find anywhere else.
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Oh Paul Christoforo, what would we have done last week without you?
It’s the online business equivalent of jeans that don’t make your butt look big. Social media ROI is everyone’s holy grail of the moment. 

